Understand friction, assess opportunities and choose a manageable first phase.
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Use this starter to support discussion and record decisions. Adapt it to your business, programme scope and accountable owners.
| Activity | Observed problem | Business consequence | Evidence |
|---|---|---|---|
| Cross-team hand-off | |||
| Repeated administration | |||
| Information quality | |||
| Slow decision |
| Option | Expected value | Effort / dependency | Owner |
|---|---|---|---|
| Clarify responsibilities | |||
| Simplify process | |||
| Improve data | |||
| Change system support |
| Priority | Outcome | First action | Evidence of progress |
|---|---|---|---|
| Immediate improvement | |||
| Foundation work | |||
| Later opportunity |
| Milestone | Accountable owner | Dependency | Review date |
|---|---|---|---|
| Mobilise first phase | |||
| Test the change | |||
| Review results | |||
| Embed ownership |
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